Tricky negotiations are sometimes difficult to handle especially when the party to the negotiations has already determined their way. It requires professionalism to convince the other party on how to agree on a win to win strategy that will be fair to both parties (Helmold et al., 2020). As a manager in this scenario, I will act in a calm and relaxed way without showing my anger to address how the employees' needs will be met probably within the week. I will convince them that weekends are the days that sustain our business. It is the time when the business make more sales compared to weekdays. Further, I will convince them that we might lose customers due to a shortage of staff when they fail to report on this memorial weekend as customers’ service will be paramount.
I will assure them that their leave days are guaranteed during the weekdays so that we can maximize customer service during the memorial weekends. To cool down their temper, the company will introduce a commission on total sales to all the staff members for their distinguished services on weekends since they are our peak days. I will professionally instruct them that no staff will be given a day off on the memorial weekend, not unless one is sick and unfit to work. Further, I will make them understand that weekend sales constitute part of their salary and failure to makes good sales on those two days will make paying of salaries a problem. Therefore, the employees must dedicate themselves to work on weekends to foster financial stability of the company (Usunier, 2019).
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I will advise them that it is not polite to issue threats for their demands to be met. Everybody has personal problems and needs and if I decide to give in to their demands nobody will report to work on the memorial weekend. The weekend is one of the prime days in our business and if customers’ needs are not met we face the risk of closing the business the following week. We will lose customers to our competitors if they find business closed or get poor customer service due to staff shortage. Therefore, with those reasons, I believe my colleagues will understand that off days are only available on weekdays.
References
Helmold, M., Terry, B., & Hummel, F. (2020). Tools for Negotiations. Successful International Negotiations (pp. 173-182). Springer, Cham.
Usunier, J. C. (2019). Guidelines for effective intercultural business negotiations. Strategic HR Review .
