To:
Subject: Complaint regarding cookies with receipt number Vd 4324.
Dear Mr. Eric,
I hope you are fine.
I am writing to express my displeasure regarding a box of cookies that I bought from your outlet located at Edwoods Road, in Providence, Rhode Island, on June 7th, 2021. The receipt of the purchase is Vd 4324.
When I arrive home, I opened the box only to find that all the cookies were crushed; hence I could not eat them. I had to dispose of them in the dustbin. I have been purchasing cooking from your outlet for the last three years, and I have never encountered this problem. Therefore, I wish to treat this case as an isolated incident.
Delegate your assignment to our experts and they will do the rest.
I would be highly grateful if you could look into the matter and arrange for a replacement, which I can collect from the store, or make a refund for my purchase amount. I request your immediate action.
You can reach me by responding to this e-mail.
Regards,
Response to Questions
The above e-mail is a complaint e-mail as indicated by the subject line. It is meant to raise dissatisfaction with a purchased product (the cookies).
The e-mail follows the tips of writing a perfect e-mail provided by Text, e-mail, and netiquette (2010) and Delfino (2018) as it has a clear subject line that states its purpose and provides support for the complaint by stating the date of purchase and the receipt number. It also concludes by proposing actions for rectifying the complaint. The e-mail also uses 'I' to personalize it and avoid attacks, as Laureate Education, Inc. (2019)
suggested.
One needs to understand the audience and the content of the relationship while writing an e-mail since the audience determines the tone and language used in the e-mail.
References
Delfino, D. (2018). How to write the perfect e-mail—tips and tricks [Blog post]. Grammarly. Retrieved from https://www.grammarly.com/blog/email-writing-tips/
Laureate Education, Inc. (2019). BS Communication Discussion Guidelines.
Text, e-mail, and netiquette. (2010). Chapter 9.1 in Business Communication for Success. Minneapolis: University of Minnesota Libraries. Retrieved from https://open.lib.umn.edu/businesscommunication/chapter/9-1-text-e-mail-and-netiquette/
