HR Roles and Responsibilities: The Ultimate Mind Map

Part 1 

Human resources management could be considered as a quasi-profession that is populated by practitioners from a different backgrounds. The human resource representatives in an organization implement the core functions of human resources management, which are shrouded by secondary responsibilities (Sullivan, 2004). In this light, it is vital to take note of the idea that the core functions of HRM are determined by the roles that the function is expected to serve. According to Smith and Mazin (2011), the four potential roles of the human resource representatives include the following:

• Compliance enforcers
• Strategic partners
• Advocates for employees
• Management advocate

A Mind Map that Summarizes the Responsibilities of Human Resources Representatives 

Part 2 

A Job Description of a Human Resources Representative as an Employee Advocate 

Job Title: Employee Advocate

Status: Full-time

Reports to: The manager of client services

Summary 

An Employee Advocate is primarily responsible for resolving benefit-related issues as well as inquiries (Sullivan, 2004). For this reason, the employee advocate will work closely with the benefits team in the organization to ensure the appropriate provision of the support needed to strengthen the relationship between employees and the clients. The accountability measures and functional requirements of the position are to provide day-to-day support to clients by performing the predetermined set of administrative support activities.

Duties and Responsibilities 

• Protect the privacy and confidentiality of client data
• Conduct enrollment meetings whenever necessary
• Participate in the provision of required support during internal and external meetings
• Assist with the development of employee communication plans
• Create a positive atmosphere and encourage a spirit of teamwork
• Provide necessary assistance with the recruitment, training, promotion, and the development of the team members
• Execute other duties as determined by special projects

The Performance Metrics of the Position 

• Ensuring the facilitation of customer satisfaction
• Positive professional attitude
• Excellent communication skills
• Attention to details
• Providing accurate work and promptly
• Demonstrate consistency in problem-solving

Position Requirements 

• A college degree
• Excellent written as well as verbal communication skills
• Effective planning and organizational skills
• The ability to multitask
• Experience in the management systems
• Proficiency in Microsoft Office (Word, PowerPoint, Excel, and Outlook)
• Team player

Physical Demands 

Based on the physical demands met by the incumbent of the position, the candidate should be able to perform standard office duties, bend, kneel, or lift items. However, reasonable accommodation can be given to the individuals with abilities as they perform their essential duties.

References

Smith, S. A., & Mazin, R. A. (2011).  The HR answer book: An indispensable guide for managers and human resources professionals . New York: American Management Association.

Sullivan, J. (2004).  Rethinking strategic HR: HR's role in building a performance culture . Chicago, Ill: CCH Inc.