There are rising and faster customers’ expectations towards companies and business entities. Several companies are on the verge of meeting fast customers’ expectations, which is still not met according to the consumption margin. Customers’ expectations have continued to evolve, but business entities have experienced a rapid increase in recent years and months. The rapid increase of customers’ fast delivery by business entities has led to increased technological innovations. Almost 95% of leaders focus organizations’ resources towards meeting customers’ fast delivery results as a customer’s satisfaction requirement. Many organizational leaders use fast customer deliverable as a competition strategy, resulting in many organizations’ reputations being tarnished due to slow customer delivery expectations.
Customer delivery expectations have become one of the core leadership qualities among business entities. Several leaders, 37% have separate organizational budgets dedicated to meet customers’ faster delivery (Simplilearn, 2020). Currently, business entities still experience challenges in meeting customers’ expectations of fast delivery. Each customer requests different demands for delivery, for instance, fast delivery of personalized goods, several options, constant and reliable contact, and fast responses. All the named customers’ expectations results to increased innovations in technology such as the creation of business websites for improved customer services, and the employment of more delivery staff to improve the delivery of customers’ requests and purchases (ADEGBOLA, 2021).
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Several business entities strive to meet fast customers’ deliverables through use of business websites that offer online services at the customer’s palm. For instance, online stores and restaurant focus on fast delivery using high skilled employee to meet customers’ expectations. Customer care contacts are easily accessible on websites offering a 24/7 service for improved customer service. Fast customer delivery helps business entities to identify the essence of time in leadership management and its contribution to performance. Hence, business leaders need to educate current employees to focus more on fast delivery as a major leadership goal.
References
ADEGBOLA, A. E. (2021). ONLINE MARKETING AS A TOOL FOR INCREASED PROFITABILITY: A STUDY OF KONGA AND JUMIA. HALLMARK UNIVERSITY , 159.
Simplilearn. (2020, December 11). Top 10 Technologies To Learn In 2021 | Trending Technologies In 2021 [Video]. YouTube. https://www.youtube.com/watch?v=vPk-H7Cu9Lo
