Knowledge transfer is a critical element for the success of any project. Knowledge is essential in driving productivity and viability of a project thus enhancing creativity, diversified experience, and commitment to excellence. In my organization, knowledge transfer is a systematic process defined by five key steps including knowledge identification, capturing, sharing, application, and assessment; thus similar to that provided in the model (fig 15-4). This discussion will show the activities of each stage of knowledge transfer in my organization, areas that the organization is excelling, and those that need improvement.
Knowledge identification allows our clinical organization to determine the needs that should be transferred. It is achieved by determining the required areas for research, for example, new symptoms (not previously captured in drug manufacture) accompanying an ailment. Capturing is critical in enabling the organization to accumulate the most significant knowledge that is supposed to be shared. The institution captures knowledge from customers and suppliers. For example, surveys are done involving healthcare providers to identify things that need to be improved to enhance good quality. Sharing is essential in facilitating the transfer of knowledge from one person to another (Prusak, 2015). The organization does this by developing strong communities with varied experience, expertise, and skills to facilitate a natural transfer of knowledge. The application of the knowledge that has been transferred allows employees and the company to put into practice what they have acquired, for example, incorporation of the right materials in production to eliminate defects. Assessment constitutes of the evaluation of the gains of the knowledge that has been transferred. It is determined by measuring the number of complaints from customers and assessing the quality of products.
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The organization needs to make improvements in knowledge sharing using different strategies. They include developing strong partnerships with experts inside and outside the organization to foster effective collaborative tools. For example, there is the use of intranet which is cost and time effective. Also, there is need to develop a strong communication network to allow a swift flow of information.
The organization is excelling in knowledge capturing because it has an online platform where customers and suppliers can launch complaints. The platform allows employees to share their experience or suggestions with anonymous accounts.
In conclusion, knowledge transfer is useful in the economic environment that has become very complex and risky. It ensures easy access to more highly developed knowledge that allows organizations to be very competitive. Also, it has emerged as a vital intermediate component for developing quality products and service delivery.
References
Prusak. (2015). Capturing the Value of PROJECT MANAGEMENT Through Knowledge Transfer. Retrieved from https://www.pmi.org/-/media/pmi/documents/public/pdf/learning/thought-leadership/pulse/capture-value-knowledge-transfer.pdf
