Leadership and Resilience

During one of the long breaks from school, I was hired as the assistant floor manager at a small restaurant in my neighborhood. My responsibilities included ensuring that the restaurant was well organized, tables were clean after being used, there were no hazards or items likely to cause accidents and the general organization of the restaurant floor. I admit that I took on the position while a bit young and without much prior experience but I had immense faith in being responsible. I believe I was a good manager as I ensure that my roles were met and that I cooperated with my colleagues to the best of my ability. Every morning I got early to work, sometimes earlier than everyone else because I believed that having the entire restaurant well-organized would make everything else flow smoothly. I always ensured to communicate well with my colleagues as this would avoid any misunderstandings. Since the overall appearance of the restaurant made immense impact on the views from our customers, I would ensure that our personal grooming and appearance was at par with how well the restaurant was organized. It was also critical to maintain organization in how we served our customers to ensure that we promoted customer satisfaction. I believe that my decision-making ability was good considering that I was new to such a position and was able to carry it out efficiently. I managed to efficiently make working decisions on restaurant organization, communication, staff organization and many other aspects that contributed immensely to the restaurant running smoothly. I believe that one management skill I held was creative and critical thinking where I would identify and implement new and innovative ways of handling various aspects of the working environment while ensuring to implement this in problem-solving (Sullivan & Graland, 2010). I ensure to listen to my colleagues, respond in a respectful manner and pass on timely communications. 

Reference 

Sullivan, E. J., & Garland, G. (2010). Practical leadership and management in nursing. 

Pearson Education.