Discussion Question 1:
For a long time until now, fax machines have continued to be a common fixture within the medical field globally. My previous experience in using the machine is that I have found it to be reliable, convenient, and secure. Most of the healthcare facilities until now opt to use the facsimile machine as the medium of communication. The advancement in technology has, however, led to a reduction in individuals depending on the machine as more people opt for modern communication mediums.
The facsimile machine is a more secure mode of communication; it is not easily intercepted as an individual has to physical access to the machine. I have not experienced hacking that is common with modern mediums of communication. The facsimile machines protect information from hackers as they have to attack the moment a message gets transmitted; hence they are more secure than other modes of communication.
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Doctors have to use the facsimile machine in retrieving essential records from other clinics (Withers, 2018). For instance, retrieving ultrasound records from another office requires for medical clinics to use the facsimile machine. Inasmuch as healthcare facilities are adapting to new models of communication, the facsimile machine is still an essential part of communication.
Facsimile machines are still needed in the office. Healthcare workers still utilize the facsimile machine as the model used for the efficient exchange of healthcare data (Kliff, 2018). Almost 80% of healthcare communication is transmitted through the facsimile machine. Most physicians utilize the machine when managing prior healthcare authorizations.
Electronic healthcare records might replace facsimile because they provide a faster mode of communication that is timely, unlike the fax machine. The facsimile machine entails high costs in communication when it comes to purchasing and maintenance costs. Additionally, EHR is flexible and easy to adapt to paperless working practices; hence they are environmentally friendly.
Discussion Question 2:
I once had a terrible experience with a person who could not observe phone etiquette, and they were not cautious throughout the communication. The person was rude and was talking continuously without giving me a chance to express myself. The person seemed distracted and could not pay any attention to what I had to say. The person was loud all through the communication and could at the time leave me hanging on the phone to attend to other matters in the middle of the conversation. This forced me to hang up. There was no point in the entire conversation that the person was clear. They spoke so fast and in a shaky voice like they were not sure of what they were saying, and this made it hard for me to understand the message.
My classmate responded to this by providing a solution for how I could respond to this person. Remaining calm throughout a conversation with a person who appears rude not only prevents them from getting worse, but it allows one to collect their mind on how to handle the person. Listening is an essential skill in communication. Speaking to a person who is not cautious on the phone requires on being calm and withholding from talking back in the same manner (Seid, 2010) . It is wrong to answer back to a person in the middle of communication even if they are being rude or putting the caller on hold (Oberg & Villemaire, 2017) . Efficient communication requires one to be patient and listen to the other party without developing negative emotions or hanging up the phone in the middle of the call. However rude the other person could be, it is important to be patient and listen without being rude to them. An individual’s tone should be moderate. It is not advisable to sound rude, anxious or aggressive even though the other party could be rude. One should try as much as possible to maintain a calm tone.
References
Kliff. S. (2018). Why American Medication Still runs on Fax Machines. https://www.vox.com/health-care/2017/10/30/16228054/american-medical-system-fax-machines-why
Oberg, D., & Villemaire, L. (2017). Grammar and Writing Skills for the Health Professional. 3 rd Ed. Boston, Mass: Delmar Cengage Learning,
Seid, S. (2010). 8 Telephone Etiquette Tips. https://www.advancedetiquette.com/2012/01/8-telephone-etiquette-tips/
Withers. R. (2018). Why in the World do Doctor’s Offices Still Use Fax Machines? https://slate.com/technology/2018/06/why-doctors-offices-still-use-fax-machines.html
