In the hospitality industry, there are four major segments which are; tourism and travel, lodging, recreation, and foods and beverages. The segment focused in this paper is the foods and beverages, specifically the hotel business. This is because it is the most conspicuous business industry that needs essential leadership skills and techniques for it to maintain its market share as it grows as well as the customers. Strong leadership skills play a paramount role in ensuring the success of a business (Brownell & Chung, 2001).
Mission statement
A mission statement of the business states “ensure maximum satisfaction of the customers, continued improvement and provision of services at high quality standard. The customer is the king” and guided by the principles that are in line with the legal requirements. The vision statement of business states selling high quality delicious, continuous improved standards of services, compliance with the legal standards and growth to meet the world class standards. The company aims to promote professionalism and integrity in the work place that will develop and maintain a business brand.
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A leader being the manager can support this mission and objectives by ensuring that the organizations have the right people with the right mind sets in place. By so doing the quality of the services delivered will be of good quality and satisfactory to the customers. Maintaining loyal customers is a vital asset in the growth of any business. This can be attained through putting into consideration their opinions, involving them in the decision making process and expanding the customer services to home deliveries and outside catering. Customer refferal is a powerful weapon a restaurant business can hold on.
Training objectives
Staffing
Teamwork
Commercial awareness
Stakeholder involvement
Leadership focus
The focus in the business will be based on the essential characteristic of a good hospitality leader to ensure the business is distinctive from the competitors. This will include:
Innovation: A hotel manager should be very innovative and thus appreciate new way of doing things. This will increase the ability of the business to attract new customers due to the availability of varied flavors to choose from. The innovation should also be maintained in a consistent way to avoid running out of stock or lose of sales due to preferences.
Team player and inspirer: Having a leader who has great interpersonal skills and functions effectively in the team is an asset for the success of the business. This is because they will empower the employees to function effectively by communicating the business goals and vision to them, involve them in the changes and setting of goals and thus the team will be committed to attain the set objectives.
Communication and Commercial awareness: A leader should be well empowered to communicate and market the business to enhance its growth. Through the different marketing skills both traditional and social media marketing, leaders can identify the available opportunities to venture in as they directly interact with the customers and their concerns (Brownell, 2005).
Change Management Plan
Change is not received positively in many cases though it is necessary to attain the positive changes. The recruiting of staff will be strictly through qualification and compliance with the required legal standards. The suggestion box will be open for customer’s suggestion that will assist with changes to enhance the growth of the business (Bass, 1960).
Principles of Conflict Management
Employees are the cornerstone of a hotel industry and thus introduction of incentives and best performing variables will be a motivating factor that will ensure they are committed to their work. Due to the resistance, conflict can arise in the process of transition and thus the need for the leader to be an active listener, have the interest of the business at heart, take responsibility and shun from blame game as well as avoiding hasty decisions from hiring to daily operations of the business (Alexander, 2005).
References
Alexander, A. (2005). The rule of three: A unified theory of leadership. Business Strategy Review, 16(3), 32-64.
Bass, B. (1960). Leadership, psychology and organizational behavior. New York: Harper.
Brownell, J. (2005). Predicting leadership: The assessment centers extended role. International Journal of Contemporary Hospitality Management, 17(1), 7-21.
Brownell, J., & Chung, B. (2001). The management development program: A competency-based model for preparing hospitality leaders. Journal of Management Education, 25, 124.
