Being a general manager in an organization is usually not an easy task; thus, managers need to acquire unique qualities to excel in their position. In the article “5 essential skills of successful hotel general managers,” Westfall (2017) notes that managers should develop leadership skills by acting as an example to their junior workers. They should have a visible viewpoint, being humble and hardworking. They should have the ability to put themselves into the guest experience to acquire valuable insights and be good leaders by working together with their junior workers. Westfall states that general managers should have the ability to communicate their expectations to their employees in all departments and set a high tone both in employees’ performance and services. Setting expectations will enable them to promote a culture of professionalism and ensure that workers are highly valued. Additionally, the author asserts that general managers should develop the ability to recognize and reward better attainments and always push for improvements. They should understand their competitors, remain at the of organizational trends, and always be innovative.
An article by American InterContinental University (2020) emphasizes that managers should have the ability to instruct their teams in case there is a need for change or problem within their departments. They should have the ability to set directions, objectives and communicate new procedures, goods and services, and internal policies. Additionally, the authors state that managers should understand when to improve their support to their employees and regulate any arising conflicts between the workers. Moreover, managers should develop the skills of controlling their workers' performance, work quality, reliability, and efficacy. They should ensure that all departments are organized and ensuring workers are well suited for their jobs, and ensure that everything and everybody is contained in their work.
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Action Plan
| Date | Learning Skills | Techniques for each skill | Time | People in Charge |
| 1/6/2021 | General managers leading by example | The coach will define the qualities, values, and leadership philosophies that general managers should improve in their competencies. | 2hours | Managers |
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The coach will also describe how managers should develop skills of working with different personalities. Also, he will describe how the manager should motivate their workers, such as giving rewards. |
3hours | |||
| The coach will develop tasks on creating a vision, defining model behaviors, and discussing them with the managers. | 1.5 hours | |||
| 3/6/2021 | Communication | The coach will train the managers to create professionalism at the workplace and skills to value the junior workers. | 2 hours | Managers |
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The manager will be trained on how to create a healthy relationship at the workplace. The coach will be tasked with describing how the manager should develop a collaborative association with stakeholders. |
3hours | |||
| 5/6/2021 | Organizing and planning | The coach will delegate methods that managers can use to achieve their goals and manage their time and that of their employees. | 3 hours | Managers |
| The manager will be trained on ways of implementing and applying metrics that align with the organizational goals | 2 hours | |||
| The coach will identify ways of organizing a workplace and the best resources and approaches workers can use to manage their workplaces. | 4 hours |
References
American InterContinental University. (2020, October 22). The four functions of management: What managers need to know. https://www.aiuniv.edu/degrees/business/articles/functions-of-management
Westfall, V. (2017, October 10). 5 essential skills of successful hotel general managers . Cornell SC Johnson College of Business . https://business.cornell.edu/hub/2017/10/10/skills-successful-general-managers/
