Date of Interview: 9/25/19
Location of Interview: South Florida
Duration of the Interview: 1 hour 45 minutes
What is your position?
I work as a director of patient financial services at Mayo Clinic, South Florida.
How would you describe your job?
I would describe it as challenging but also one that provides me with exciting ventures on a daily basis.
Why are you interested in this job?
Other than being my dream job, I like new challenges, and I believe that this is a perfect chance to explore the inner abilities and skills that I have never applied before.
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What are your special skills and talents?
I am a natural-born leader. I am also good at communication and problem-solving. Other than my academic qualification, I boast of an experience of over five years in finance and accounting.
Do you have any shortcomings?
Yes, of course, just like any other human being. I can be easily stressed and offended quickly when things do not go my way.
What is your work philosophy?
Hard work always beats talent, and whenever there is a will, there is a way.
What are you offering us that you think makes you the best candidate for the job?
Efficiency and experience at the top level. I am a problem-solver and can work under pressure. I do not fear to change the status quo.
Have you ever been in a middle of any professional crisis and how did you react to it?
Yes. A breach of security had once occurred in our company’s computer network and the manager blamed me for the problem because I was in-charge of social media and networking. However, it later emerged that our software were outdated and thus contributed to our vulnerability. I managed to prove my innocence.
Give me an example of things you’ve done for your department to bring them from one level to the next?
I managed to create a strong social media presence for the company thus contributing to its marketing endeavors. I was also at the forefront in championing for a strong networking leading to the formation of an interoperability system that enabled data sharing in the organization.
How would you describe your attitude towards change?
I believe that change is inevitable but has to come at the right time. I am not rigid but rather a person who can adapt to any situation at any given time.
Has your department ever hit a rough patch and how did you react to it?
There was a time we could not make enough money to pay employees. I was among the affected employees. Knowing the situation of the company, I had to persevere and in the end my patient paid off.
Have you ever faced any indiscipline case?
No. I highly disciplined and believe in following my professional rules and any other moral and ethical consideration placed by the company.
What would you do if we required you to do extra duties beyond your job description?
I will take it as a challenge and a learning opportunity to become a more all-round individual.
JOB PURPOSE
Job Title: Director of Patient Financial Services
The person-in-charge of this position will be dealing with the financial issues of the patients in the care facility. The job exists to enhance efficiency and effectiveness in providing patient financial information and to liaise with the relevant health insurance providers. The person-in-charge of the job will manage a team of financial officers and clerks in the hospital towards guiding the billing and payment services within the facility. Overall, with the patient reimbursement policies and the increased digitalization in payment methods, a director of patient financial services will be required to ensure that all these processes become a success.
DUTIES AND RESPONSIBILITIES
In-charge of all the financial officers, billing clerks, and clerks.
Directly reporting to the financial manager of the hospital.
Will conduct meetings and share financial policies with the junior clerks.
Will liaise with the state and local health officials to develop financial policies.
Create and manage training programs for the junior staff in the patient financial department.
Develop and maintain the digital financial process within the care facility.
Work hand-in-hand with the health workers to provide timely billing information to the relevant stakeholders.
In-charge of the logistics and the deliverables department of the hospital finance department.
WHY CERTAIN INFORMATION DID NOT MAKE IT TO THE JOB DESCRIPTION
The information that did not make it to the job description includes:
Creating a financial policy for the hospital finance department.
Receiving all financial complaints from the patients.
The director of patient financial services will not be tasked with the creation of financial policy in the financial department. Such a role is only preserved to the state and local officials who work at that level to ensure that policies are uniform and cut across various healthcare facilities. Also, receiving financial complaints from the patients can be a tiresome job as this happens more often than not. Therefore, this role will be attended to by the junior financial clerks and the billing officers.
QUALIFICATIONS
The holder of this position must be a graduate in one of the following fields: Finance Management, Commerce, Human Resource Management, and Economic and Finance.
A master’s degree in any of the mentioned fields will be an added advantage.
Applicants are also required to have undergone one professional course in either commerce or accounting with a certificate and license as proof.
Applicant must have an experience of not less than five years in a busy hospital or financial department recognized by the board.
Computer skills such as Microsoft Word, Microsoft Excel, and PowerPoint will be mandatory for the applicant.
An auxiliary course in leadership or management will be an added advantage.
The applicant must demonstrate strong leadership and management skills.
Interpersonal skills needed for the job include honesty, teamwork, determination, communication, and discipline.
The person will be required to demonstrate flexibility and be ready to be transferred to work in different areas across the country.
References
https://www.glassdoor.com/Job/director-patient-financial-services-jobs-SRCH_KO0,35.htm
https://www.orovillehospital.com/media/file/Director%20of%20Patient%20Financial%20Services%20Job%20Description.pdf
https://www.onetonline.org/link/summary/13-2061.00
