Performance concern: The employee is incapable of writing clear and accurate financial reports.
Training
| 1. | No | Was the member of staff trained formally on the task? |
| 2. | Yes | Is the employee able to define the specific chore, and what time it is to be executed precisely? |
| 3. | Yes | Is there proof of the worker ever finishing the duty? |
| 4. | No | Can the employee finish the duty with the needed time? |
Task Clarification& Prompting
| 1. | Yes | Is the worker well-versed with the duty? |
| 2. | Yes | Is the worker able to explain the reason for the chore? |
| 3. | Yes | Is there a checklist for the duty available in the working space? |
| 4. | Yes | Is the worker prompted to finish the chore? |
| 5. | No | Is the duty completed in a conducive setting? |
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Resources, Materials & Processes
| 1. | Yes | Does the workplace have adequate skilled staff? |
| 2. | Yes | Are the necessary supplies for completing the chore easy to find? |
| 3. | Yes | Are the required supplies for task completion well designed? |
| 4. | Yes | Are the required supplies for task completion well organized? |
| 5. | No | Does performance suffer from tasks not being completed on time? |
| 6. | N/A | Are there employees responsible for finishing previous tasks in the process? |
Performance Consequences Effort & Competition
| 1. | No | Does a supervisor observe the worker? |
| 2. | Yes |
Does the member of staff receive feedback? By: Head of department Frequency: Monthly Emphasis of response: Corrective Response type: Verbal |
| 3. | Yes | Can the member of staff view the benefits of concluding the duty precisely? |
| 4. | No | Is the duty particularly hard? |
| 5. | Yes |
Is there a task taking precedence over the target task? Task 1: Responding to customers |
Intervention planning
| Area | Item | Intervention |
| Training | 1 & 4 | Retrain employee on the needed skill |
| Task clarification & prompting | 5 | Change the location for completing the task |
| Performance consequences |
1 5 |
Allocate a supervisor Allocate the duty of responding to customers to another employee. |
The hypothesis of the cause of the problem
The employee failed to receive adequate training on how to fulfill the task, thus is not able to complete it within the appropriate time. The employee is also tasked with the duty of customer service, thus lacks time to complete the task. Moreover, the employee lacks a supervisor who would help in realizing the target task. According to Osborne & Hammoud (2017), every employee needs to be trained, motivated, given clarification on the expected duties, given appropriate feedback, and afforded a decent amount of work. The employee is overwhelmed by the task of responding to clients and is not able to perform the target task. This explains why there is a need for the stated interventions.
Reference
Osborne, S. & Hammoud, M, S. (2017). Effective employee engagement in the workplace. International journal of applied management and technology, 16 (1) pp 50-67.
