Position description
The Public Safety Communications Dispatcher will perform duties revolving around emergency fire and medical services as well as rescue telecommunications dispatch work within Orange County, California. The major responsibilities for officers in this position will include operations of radio communications equipment, multi-line telecommunications systems, and computer-aided dispatch system while receiving the emergency services assistance requests from across Orange County. Also, the personnel will make an evaluation of the necessary type and level of response while ensuring timely and effect emergency services dispatch of equipment and personnel. The officers will also be responsible for monitoring the safety and response of the responding units in addition to coordinating the retrieval of supplemental information from the federal, state, and other local information systems.
The officers in this position will be required to exhibit extensive communication skills in addition to making independent decisions when responding to public safety calls and dispatching emergency equipment and personnel. It is required that the successful candidates will provide their services with diligence, professionalism, and confidentiality. The officers will also perform other duties as required and assigned within the agency. In the process of discharging their duties, the officers will assign the requests for non-emergency services assistance to the appropriate agencies as well as providing the direction of emergency services to the relevant authorities. It will also be critical for the personnel to maintain contact in addition to the location of emergency services and personnel while monitoring the conditions of the services during critical incidences.
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Distinguishing characteristics
Officers in this position are required to have excellent cultural competency that has been developed through positive interactions with people across social and cultural backgrounds. Additionally, the officers should exhibit collective behavior and attitudes to create an effective working environment with colleagues and members of the public seeking emergency services.
Minimum qualifications
Applicants to be considered should possess all of the following qualifications:
Two years of verifiable working experience
High school diploma or its’ equivalent
Ability to speak and understand at least an additional language(s)
A valid California driving license
Proficiency in basic IT skills and have the ability to type at least thirty words per minute
Should not have any felony convictions or other criminal records
Upon hiring, officers should acquire the State of California Criminal Justice Information System Certification within four months from the day of hire
Additional information
Given the nature of emergency services, the officers should:
Be able to keep calm and employ independent judgment
Clearly, concisely, and professionally read and write
Be able to work in a stressful environment
Be ready for work shifts
Application screening
A multifaceted approach will be used in application screening.
First, resume screening to determine previous work experience and resume fit for the job
Cover letter to assess the personality and tailoring of the letter for the job
Using a skills test
Describing primary and secondary public safety answering points
Primary public safety answering points refer to the public safety answering points to which the 911 calls are directly routed from the 911 Control Office. On the other hand, the secondary public safety answering point encompasses the public safety answering points where 911 calls are transferred from primary public safety answering points.
