The training manual contains a clear table of contents. It would be a good idea if you were to add a brief introduction on what the manual is about and its objectives also communicate all items on a step by step basis rather than paragraphs.
The history is clear and aids in understanding how and why quality management has evolved over the years. It would be better if you split the history paragraphs into shorter and clearer ones rather than the long, detailed one as you have provided.
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On the role of leadership, you have provided ideas on developing good mission statements and the power of good leadership and vision. Providing the Labworks’ mission and vision statement would illustrate well how leadership has affected your company.
On adoption of Leadership roles, you have stated the role of leadership and said that at Labworks you aim at being leaders in communication. Information on their use at Labworks and effect on your customers and workers.
On metrics used to monitor and Communicate Performance, you have undoubtedly identified the leader as responsible for creating the metrics. It would be better to pinpoint the specific title or position of the leader responsible for the same. An example of metric adopted at Labworks would serve better at illustrating how metrics are communicated and evaluated.
Quality Strategies tools are identified a significant topic on the table of contents, you have omitted this item in the body before Customer Expectation subtopic and would mislead many readers.
On customer expectation, you have gone ahead and detailed how you as Labworks Llc use open discussion with customers and how you would quickly respond to a problem. I would recommend tailoring the tool to Labworks Llc as done for this tool should be the approach for all the sections.
On designing quality, you have listed the quality management targets. However, you have failed to communicate how this is achievable in your firm like identifying additional features that have you added to make your customers happy.
On defining Metrics, you have undoubtedly identified the metrics in you firm like assessing how many times you fail to meet own standards and how you determine you are performing well at all times by performing random checks.
On Mistake Proofing, you have undoubtedly defined it as a Six Sigma tool to reduce chances of any error reaching the customer. You have stated how you use it in your operations. If you had explained clearly how the steps such as developing checklist would work for your firm this tool would become more evident for you workers.
On Kaizen Method, you have clearly defined and described. An example how your firm would use this method with the help of an example would have made it clearer.
On six Sigma, you have stated the purpose of this tool clearly and have listed its philosophies very well, work on tailoring the applicability of each philosophy to Labworks.
The references provided are adequate and provide up to date information though, the in-text citation is not well done.
