Human resource department in an integral part of a business and any changes made to its working process affect other components of the company. Some of the affected systems are the finance and accounting department processes since the payroll, benefits or any employee deduction have to go through the finance department.
Company systems and procedures have to be integrated for it to run smoothly without any unnecessary steps and lengthening steps. Most Human Resource work is full of repetitive processes that get very dreary and boring to the people doing it. Integrating Robotic Process Automation into these kinds of systems to do such repetitive tasks frees up employees for more functions that require a creative and human touch for it. The robotic process automation systems are also fast and more accurate which means they reduce mistakes in the system, do more work and reduce the amount of time spent in doing the job.
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With the rapid growth and dependence on technology how it is managed enables change in the work and employment for companies (Montealegre and Cascio, 2017). Even with all these advantages of the robotic process automation, most employees feel that their jobs will be taken away from them and they will have no work to do anymore. These builds may build resentment to the company and resistance to change to work with the new system.
Diana has the challenge of increasing the work output without adding more human recourses. With the use of the automated robotic system, she can improve the work output without adding the resources required to do so. Instead of building a whole team from the ground up like Xchaning to develop a system and train the people who will work on it. Diana should hire a consultant who will analyze the system and the job required to be done and develop a robotic process automation system that is flexible and can be integrated into the Global Service operations of the company.
Reference
Montealegre, R., & Cascio, W. F. (2017). Technology-driven changes in work and employment. Communications of the ACM , 60 (12), 60-67.
