The jail administration is keen on ensuring that its precincts are free from illegal operations, which could interfere with its mandate to enhance national security. The woman in the scenario sneaked in contraband and, in this way, indicated that there were loopholes. The event does not seem like it is an isolated case, but rather an ongoing operation involving the woman, her inmate husband, and the trustee-inmate. In this case, there is a need to use effective communication strategies aimed at identifying potential problems and d-escalate the situation.
Verbal Strategies Used in the Scenario
The incidence necessitated the use of verbal strategies aimed at understanding the nature and scope of the operation involving the contraband. The officer questioned the trustee-inmate, the woman, and the inmate to understand their role in the operation. The officer then talked to the children as a way of comforting them, considering that they had seen their mother being taken to an interview room.
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Nonverbal Strategies Used in the Scenario
The officer used various non-verbal strategies to deal with the scenario and to get the desired reactions. The officer gestured the guard to take the children into the waiting room and the woman to the interview room. The officer then hugged the children as a way of comforting them and helping them to relax during the tension. In the same way, the officer pointed his finger at the inmate as a way of telling him that he would be back to question him.
Communication Styles and Approaches Used in the Scenario
The officer had to use different communication styles and approaches to deal with the fellow corrections officer, woman, her children, and inmate. The communication between the officers and the fellow corrections officer was formal and followed protocol in addressing the scenario. The officer was harsher when dealing with the female visitor and the inmate, considering that they were dealing contraband against the jail's policies. On the other hand, the officer adopted a much friendlier approach with the children to de-escalate the tension.
Crisis Communication Techniques Used in the Scenario
The officer was keen on defusing the scenario so that it did not grow into unmanageable levels. The officer used the case escalation technique with the female visitor and the inmate on an individual level to prevent the matter from becoming public. The officer used feedback from children to understand the nature of the relationship between the inmate and the female visitor. These techniques helped the officer to understand the nature and scope of the operation for remediation.
Impact of Changing the Approach
The officer used simple techniques to get a confession from the female visitor and the inmate. If the officer had been more formal, the female visitor and the inmate might not have been willing to confess that the operation had been going on for three months.
