Communication systems in an organization entails the various forms of passing information between managers and employees in the organization, or between the organization and outsiders. Communication plays a significant role in the daily operations of the organizations activities. Communication should be complete concise, clear, concrete, correct, considerate and courteous (Modaff et al, 2016). Thus it is important to consider the form of communication that is appropriate for delivering the message. The various forms of communication systems include media, technology and areas of application. They are made up of three components which include source, medium and destination. The source refers to the sender of the message while the destination is the recipient of the message sent. The medium is the channel that is used to transmit the message.
In media the two forms of communication used are written and oral forms. It is further classified into formal or informal categories depending on the sensitivity of the message. Written communication is the most common mode of communication in organizations and works across all levels from top to bottom and vice versa. It is one of the most effective means for conveying message while still maintaining professionalism and courtesy in workplaces. Oral communication is also used in workplace settings. The purpose of this form of communication is to pass information that is not particularly directed to one person. It is also used in meetings, presentations and interviews (Dwyer and Hopwood, 2019). Oral skills are very important in this form of communication.
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Technological advancement have revolutionized how organizations and businesses communicate thus changing how businesses are conducted. Use of electronic mail and the internet have expanded over time and this has led to changing locations of work easily and establishing remote offices. The rate of communication has increased tremendously thus turning around decision making time. In areas of application, the various communication systems are applied depending on their suitability. Different forms are preferred over other due to the specialized services they offer during communication.
Communication in an organization is effective when employees and senior staffs have the knowledge in good communication skills. Therefore, emphasizing on good communication skills can improve the effectiveness of the messages conveyed (Mumby and Kuhn, 2018). It is important for staffs to be literate in using the communication systems that an organization offers. Workers who are literate in communication systems are more likely to utilize them efficiently. Thus an organization should hire workers literate in communication systems available or encourage its employees to learn how to use the communication systems for effective use of the communication systems.
References
Modaff, D. P., Butler, J. A., & DeWine, S. A. (2016). Organizational communication: Foundations, challenges, and misunderstandings . Pearson.
Dwyer, J., & Hopwood, N. (2019). The business communication handbook . Cengage AU.
Mumby, D. K., & Kuhn, T. R. (2018). Organizational Communication: A Critical Introduction . Sage Publications.
