Communication is a vital part of an organization because it is used to communicate goals, clarify issues regarding staff or jobs among others, thus, essential for the success of any organization (McIntosh & Luecke, 2011). In this context, communication refers to the process of conveying messages from one person to another through a medium. It involves the receiver and the sender. The primary goal of persuasive communication is an outcome that is successful. Liar (2015) defines persuasion as an influence or urge to convince the actions or thoughts of an individual.
As such, while communicating, the mode of communication one applies depends on the person one is interacting with. As a result, the way a person communicates to a boss, subordinate or peer will be different, and will highly depend on the relationship and situation between the communicating parties (Liar, 2015). For instance, I may choose written reports or face-to-face communication with my boss depending on what she prefers. On the other hand, I may engage in discussion/ direct conversation with my peers when trying to persuade them. It may involve an open discussion that accommodates everyone’s opinion. Conversely, I may use strong downward communication with feedback to try to convince subordinates of concern or to do a particular job. In all the three situations, I must ensure I earn the trust of each category (McIntosh & Luecke, 2011).
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There will be a difference if all the groups of individuals mentioned above are involved in the decision-making process, unlike when one person such as a manager makes the decision. The decision process will include analysis of the opinions or concerns of each group involved, thus, will require a long process to arrive at the final decision. This type is called participative decision making where all members of the organization are involved. This type of decision making improves employees morale and hence their productivity.
References
Liar, M. (2015). Transmitting persuasive messages. Retrieved May 1, 2018, from https://mayrsom.com/2015/05/27/wed-transmitting-persuasive-messages/
McIntosh, P., & Luecke, R. (2011). Increase your influence at work . American Management Association.
