Theory: Military Organization
Topic: Effects of miscommunication within a military organization; a business environment application.
Hinojosa, R., Hinojosa, M. S., & Högnäs, R. S. (2012). Problems with veteran–family communication during Operation Enduring Freedom/Operation Iraqi Freedom military deployment. Military medicine , 177 (2), 191-197.
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The paper seeks to link open communication during military deployment to better post-deployment family reintegration. The audiences are scholars and stakeholders who need a scientific and reliable source of information. By conducting 20 in-depth interviews with Reserve components, the authors seek to understand post-deployment reintegration problems.
Results from the study elaborate how Operational Security (OPSEC), technical problems, miscommunication, or "having nothing new to say" led to a difference between veteran's deployment experiences and their family members' understanding of the deployment. Post-deployment reintegration with families is affected by the restricted access that family members have to the veteran's life due to OPSEC. When on missions, veterans make calls to families affected by the low signal quality, which is a communication barrier. The paper cites examples of families that have undergone difficulty in communication due to the OPSEC and technical difficulties, which affect reintegration when veterans return from deployment.
The paper concludes that restricted access and technical problems hindered communication. Examples of misconstrued symbolism and translation problems led to the strained relationships of various study subjects. Open communication plays a massive role in the reintegration of veterans with their families through the maintenance of healthy family roles and relationships.
The paper is beneficial to the project as it offers a different aspect of military communication by recognizing the essence of family in a veteran's life after they serve. The study also posits a research gap that the project could explore regards communication between veterans and their families when on missions. Consequently, the study widens the angle of debate regarding the long-term effects of miscommunication in veterans' lives, which has seen veterans facing numerous problems post-deployment. Therefore, the project could offer a solution and shed light on the difficulties in reintegration faced by veterans from a miscommunication point of view.
Poteet, S., Xue, P., Patel, J., Kao, A., Giammanco, C., & Whiteley, I. (2008). Linguistic sources of coalition miscommunication. Proceedings of the NATO RTO-MP-HFM-142 Adaptability in coalition teamwork , 21-23.
The exploratory study investigates the linguistic dimension of miscommunication, with a critical focus on the differences in English use by UK and US military forces, mostly because of a difference in training and culture. The study hypothesizes that there will be linguistic differences at different levels of language use between the British and US military that will cause misunderstanding, which will, in turn, cripple operations. It also hypothesizes that there are cultural differences between the US and UK military that will impact language use, leading to the misunderstanding that will cripple operations.
The study aims to discover categories and patterns of miscommunication due to variations of language use. Participants of the study came from the US and UK military and had encountered miscommunication in coalition operations. Interviews were conducted on willing participants after a prior scanning and an understanding of confidentiality. Interviews were done whereby participants described the nature of miscommunication and the contexts and their effects.
The study confirmed their two hypotheses. The paper gives examples of language variations deduced from the study. These include acronyms, which are unbeknownst to others, use of slang and colloquialisms, jargon, and misinterpreted speech, among others.
The writers conclude that more research needs to be done on the current coalition communication patterns, leading to the formulation of appropriate tools and strategies to overcome misunderstandings due to cultural and linguistic barriers.
The study offers insight into the project in terms of military miscommunication and identifies a research gap that the project seeks to explore.
Stucky, C. H., De Jong, M. J., & Kabo, F. W. (2020). Military surgical team communication: implications for safety. Military medicine , 185 (3-4), e448-e456.
The journal is meant for federal health professionals and researchers who want a scientific and academic perspective of ideas and problems facing federal healthcare.
The authors conduct a study of the team's relationships and interpersonal communication that provides care to the Department of Defense Air Force Military Treatment Facility's outpatient surgery center. The journal argues that military healthcare quality and safety can be associated with the quality of communication among teams. The hypothesis is that the shorter the dyadic distance, the easier it is for effective communication to take place.
As predicted, the study finds that stronger connections in the studied networks are directly related to shorter dyadic distances in communication effectiveness. A culture that harbors strong ranking and stratification threaten communication. Non-technical skills such as teamwork and communication are crucial to the improvement of safety and quality of healthcare.
The solutions proposed in the journal are insightful to the project and applicable to many goal-oriented fields in business. The paper offers another perspective of the relevance of informal relationships at the workplace and how they are instrumental in lowering morbidity rates and team performance in a military team, which is known for its strict discipline and scorn to casualness at work. From this insight, casual relationships are now essential when proposing solutions to miscommunication in the project.
References
Hinojosa, R., Hinojosa, M. S., & Högnäs, R. S. (2012). Problems with veteran–family communication during Operation Enduring Freedom/Operation Iraqi Freedom military deployment. Military medicine , 177 (2), 191-197.
Poteet, S., Xue, P., Patel, J., Kao, A., Giammanco, C., & Whiteley, I. (2008). Linguistic sources of coalition miscommunication. Proceedings of the NATO RTO-MP-HFM-142 Adaptability in coalition teamwork , 21-23.
Stucky, C. H., De Jong, M. J., & Kabo, F. W. (2020). Military surgical team communication: implications for safety. Military medicine , 185 (3-4), e448-e456.
