What was senior management's typical approach toward quality?
Before the advent of total quality management, there was the traditional approach. The two concepts exhibit significant differences in what characterizes them. The traditional approach gives prominence to the importance of people. Whereas quality management accentuates on people being active contributors to the organization, its traditional counterpart particularly highlights management as a commodity and have little autonomy (Aune, 2012). When it comes to the importance of quality, traditional management is basically the adherence to internal standards and specifications. It is worth noting that this approach has no innovation. Total quality management refers the products and services that transcend basic services and products.
What has led to the more comprehensive strategic view of total quality management?
Implementing a quality management system is the best thing that could happen to an organization. A quality management system significantly improves the effectiveness of an organization. Each organization has goals that it wishes to accomplish at the end of a given period. Customer fulfillment is the sole aim of organizations. Improving the management of the organization, thus, becomes an important factor in the boosting of the company’s returns (Boaden, 2017). Further, improving the management of an organization also improves the satisfaction of the customers.
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What are the benefits of a more comprehensive strategic view?
It is worth noting that customers are the key drivers of the operations of an organization. For this reason, management plays a critical role in the boosting of the company’s relationship with the customers. Compliance is another aspect that is significantly boosted by quality management (Boaden, 2017). Compliance to standards is the biggest challenge that companies face. Were it not for excellent compliance, some major companies would not be where they are today. Because of non-compliance, many organizations are usually caught off-guard by the auditors. Conforming is thus the best thing that could happen to an organization.
References
Aune, A. (2012). Quality and quality management at a crossroads. Total Quality Management, 9(4-5), 6-12. doi: 10.1080/0954412988460
Boaden, R. (2017). Is total quality management really unique? Total Quality Management , 7(5), 553-570. doi: 10.1080/09544129610649
