The article “Organizational Communication and Conflict Management” focuses on analyzing the aspect of communication, which is necessary for solving a wide range of conflicts in an organization. The article maintains that communication is a vital aspect of the business world as it helps to ensure that business is conducted effectively and efficiently. The ability to conduct normal business operations effectively is enhanced by the implementation of proper organizational communication techniques that help to promote conflict management (Spaho, 2013). With the interactions of key actors in the business, conflict management is important as it helps to overcome challenges that relate to day to day interactions. The article analysis different communication aspects that enhance the effective flow of information in an organization focusing on the upward, downward, and horizontal communication. The author notes the fact that conflict in organizations is vital as it affects normal operations and the productivity of employees thus impacting the overall performance of an organization.
Type of conflict Discussed
The article focuses on addressing organizational conflict, which is also referred to as workplace conflict. The type of conflict involves disagreements and misunderstandings that arise among the employees when engaging in job-related operations. The main factors that result in the development of the conflicts include differences in beliefs, competition, and lack of adequate resources. To further explain the issue of organizational conflict, the author focuses on Rahim's functional outcomes model. The model classifies the organizational conflict as an interpersonal conflict that arises from individual disagreements and concerns in the workplace. The author discusses the fact that interpersonal conflict in an organization reflects incompatibility among the employees. Further, the author discusses that organizational conflict may involve intragroup conflict, which involves conflict in different departments. The conflict, in this case, results from competition and the lack of adequate resources in the given departments. The need to use Rahim's model is important as it identifies factors that result in the development of the organizational conflict.
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Communication Techniques Used to Manage Conflict
Managing organizational conflict is an important factor that helps towards ensuring that workers can engage in their day to day activities. The article maintains that communication is an important factor that helps to manage organizational conflicts. The first important technique that may be used to manage conflict includes building listening skills. Ineffective communication, listening is an essential skill that helps in enhancing the delivery of information (Fibuch & Ahmed, 2019). Likewise, in conflict management listening is important as it helps to identify factors that resulted in the development of a given conflict. Another communication technique involves addressing the issues of conflict openly and immediately. Open and immediate communication helps to prevent the development of negative aspects associated with the dispute. Lastly, it is vital to set clear expectations and focus on recognizing personal differences that result in the development of the conflict. The implementation of the given techniques helps in managing the conflict and prevents adverse outcomes arising.
Communication Techniques Used to Resolve Conflict
On the aspect of conflict resolution, the article capitalists on the implementation of communication techniques that may help in resolving organizational conflict. Dealing with conflict in a positive way is an important aspect that helps to ensure that a conflict is resolved. The first important technique involves improving on non-verbal communication skills, which is an aspect that reduces the nature of outcomes associated with conflicts. Non-verbal communication skills involve the use of facial expressions and eye contact in figuring out the root cause of the conflict (Richardson, 1991). The second important aspect that is necessary when resolving organizational conflict involves focusing on the goals of an organization. In this case, all communication regarding the conflict is based on the organizational goals and objectives.
Conclusion
In conflict management, communication is an important aspect that helps to manage and resolve any form of disputes and disagreements that arise in the workplace. In the business environment, organizational conflicts are inevitable considering the divers characteristics of employees. In that case, the implementation of proper and effective communication techniques helps in the establishment of lasting solutions and enables the employees to interact effectively. Considering the different forms of organizational conflict, it is important for the leadership of an organization to identify the nature of conflict to help in the establishment of an appropriate measure. Most of organizational conflicts are based on issues such as competition thus the need to focus towards the achievement of the set goals and objectives
References
Fibuch, E. & Ahmed, A. (2019). Managing Conflict: A Key Leadership Skills. Physician Leadership Journal, 6(4), 68-70.
Richardson, J. M. (1991). Management of conflict in organizations. Physician Executive, 17(1), 39-43.
Spaho, K. (2013). Organizational communication and conflict management. Management-Journal of Contemporary Management Issues , 18 (1), 103-118.
