The Two Reasons Why People See Problem-Solving as the Problem

The course readings of the previous week centered on decision making, and problem-solving. These activities are part of our daily operations in the workplace. However, not many of us have trained in problem-solving. Indeed, many would agree that they are aware of the importance of issue solving but do not know how to solve problems efficiently. Bardach and Patashnik (2019) say that people get uncomfortable and afraid when a problem faces them. They wish the problem would go away on its own and problem solving becomes a problem to apply. People are fearful that they do not have the right answers to an issue and thus begin to blame others for their challenges. The two reasons why people see problem-solving as the problem is that it has to be solved, and conflicts will arise from the decision of which is the best solution. The aim of real problem solving is to make our businesses conflict competent and conflict friendly. Notably, conflicts and issues arise whenever there is an opportunity to improve. Thus, challenges arise to provide us with information on how to solve what needs a solution and to help people do a better job. Everyone can solve their problem. However, the real challenge arises when we try to overcome the tendency to solve hardships instantly. Solving problems immediately is always a mistake because we put the solution at the beginning of a process. Problem-solving is a process with various steps, and thus the answer comes in the end. Without such knowledge, people become afraid of problem-solving and therefore turn the process into a problem. Practical problem solving should be done systematically, beginning with the definition and source of the problem. 

Reference 

Bardach, E., & Patashnik, E. M. (2019).  A practical guide for policy analysis: The eightfold path to more effective problem-solving . CQ Press.