Attitude can affect quality culture by reducing or enhancing the pursuit of quality. Attitude determines the state of mind that is applied to duties and chores. Therefore, a perception of learning should be applied to every success or failure. Lyons (2018) explains that this will positively direct attitude into the focusing on quality. Once this positive attitude is in place, it will influence organisational and societal culture. Lyons argues that the thought or feelings that quality is key will translate into habits and behaviors that support quality. The author also mentions that as a majority of the organisation's staff apply quality, the organisation will begin to be identified with this practice. Interactions with the society will in turn shape societal culture to reflect quality.
Problem solving is a vital part of the quality culture. It enhances the process of improvement by moving from the blame and punish aspect of problems. Castillo (2017) argues that instead, the quality culture improves the processes and reduces the possibility of problems occurring. When each activity is done with quality in mind, then the possibility of problems occurring is lowered. This thus becomes a vital method of improving societal and organisational culture. The author further explains that by enforcing quality assurance measures, the employees will be able to take personal initiative to guarantee quality. Castillo also adds that the leadership will also help in enforcing this culture by maintaining a consistent approach in the management of problems. Applying the same standards across the board will send a message to every employee and to society as a whole.
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According to Jacob (2017), supply relationships can show quality culture by inspiring cohesion. Supply relationships are the second determining factor to the success or failure of a business. The ideal supply guarantees money and time are spent effectively. Jacob further states that this enhances quality through meeting deadlines and targets. Timely deliveries are a vital benchmark of quality and this can only be achieved through efficient supply. The organisation can birth this concept by being efficient in ordering, paying and delivering. This will result in similar treatment and the reputation of the organisation will be associated with quality.
References
Castillo, L. (2017) 8 Innovative Problem Solving Steps to Organisational Effectiveness. Triaster. Retrieved from http://blog.triaster.co.uk/blog/8-innovative-problem-solving-steps-organisational-effectiveness
Jacob, D (2017). A Culture of Quality Through Supplier Quality Management. Automation World. Retrieved from https://www.automationworld.com/article/technologies/quality-software/culture-quality-through-supplier-quality-management
Lyons, J (2018). Quality Culture-Changing Hearts, Minds and Attitudes. PharmaLex. Retrieved from https://mcgeepharma.com/eur/quality-culture-changing-hearts-minds-and-attitudes/
