In any given organization, one of the critical aspects that determines the overall levels of success is the recruitment process, as this seeks to ensure that the applicant for specific positions matches the set-out job expectations. Companies and organizations focus more of their attention on the development of efficient recruitment processes that would create a work environment with employees having the right skills and qualifications. Thus, this creates the need for a company or organization to embark on an in-depth job analysis, as well as, providing relevant descriptions for the job opportunity.
In the case of CapraTek, the company seeks to hire regional sale representatives that would work towards meeting the company’s sole objectives, which is to improve its performance on the Alfred! Smart Home Technology. For CapraTek, the need to undertake a job analysis reflects more on the idea that this would help build on its capacity to achieve effectiveness based on the employees it hires for this position. According to Hiring Monster (2017), a job analysis refers to a process in which one embarks on a collection, categorization, and documentation of information reflecting on a given employment position. The main idea of embarking on analysis is to help gather as much information as possible that would help develop an adequate job description while projecting specifications for the job position (Snagajob, 2017). An analysis reflects on information collected from both within and outside an organization considering that it seeks to build a capacity for an organization to deliver positive results.
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Job Analysis for Sales Representatives
One of the notable positions in any given company or organization is that of a sales representative, as it reflects on a company's primary objective, which is to build on a capacity to provide quality customer service. On the other hand, a sales representative also helps in facilitating sales within an organization by building positive connections with customers, thus, meeting the set targets in the company or organization. In this case, the job analysis will reflect on the position of a sales representative at CapraTek.
To help understand the position of a sales representative, provide a job description, and specifications, the analysis utilized information from the ONET online database, which seeks to ensure that the analysis is successful in its approach to positive results ( ONET Online, 2014 ). The information revolves around the idea of finding suitable job applicants that understand the objectives of the company, as well as, have a clear understanding of the consumer market.
Job Description
Job Position: Regional Sale Representative
Reporting Officer: Regional Sales Manager
Product: Alfred! Smart Home Technology
Job Summary: CapraTek is seeking self-motivated individuals, who will work as part of the regional sales division to help reach, as well as, engage with its customers on a one-on-one basis to help market its new product. Additionally, the individual must be result-oriented, as this is one of the key expectations for the company towards building on its performance outcomes within different consumer markets. The company endeavors to ensure that it achieves the highest performance ratings in the market, thus, meaning that the individual must be willing to maintain the same corporate outlook. The individuals selected for this job position will be required to gain in-depth knowledge of the new product, as this would determine their approach to customers within different markets. The individuals will also help provide support to customers whether in-store or through other means of communication.
Tasks
Developing of promotional approaches that would help attract a more significant number of customers to the stores
Presenting clients with an in-depth argument on the new product while providing its advantages when compared to some of the products offered by its principal competitors in the technology market
Dealing with specific queries raised by customers regarding the new product
Knowledge
Must know a wide array of techniques adopted as part of increasing sales within a company especially when dealing with technological products or services
Having an in-depth understanding of the functioning of a smart home system, which will help ensure that the individual is well positioned to understand how Alfred! Smart Home Technology works
Must have undergone basic customer service training, as this is an essential part of the company in increasing its customer relations
Skills
Must understand the importance of maintaining professionalism when dealing with customers regardless of the challenges faced
Must be willing to apply high levels of creativity in delivery of positive results for the company
Must achieve the deliverables set out by the company management, as this works towards ensuring that the individual is advantageous for the company
Abilities
Must have the ability to make decisions under pressure and irrespective of the challenges experienced while staying focused on the ultimate goal
Must have the ability to work with minimal levels of supervision
Qualifications
Must be at least 25 years of age
Must have a bachelor’s degree in marketing or commerce
Must be highly motivated to meet set targets
Must possess the ability to project oneself accurately as part of a presentation
Wage Information
In California, the average salary scale for a sale representative is $48,452 annually representing approximately 9.3% higher when compared to the national average in the United States. However, the inclusion of commissions and bonuses increases the salary scale to a maximum of approximately $72,659 annually. In California, the employment rate is expected to move higher by approximately 28% within the next five years, as per statistical information presented. On the other hand, the average satisfaction level for employees working in California is 3.7 out of a possible 5 with most of the employees holding college diplomas.
References
Hiring Monster. (2017). Sales Representative Job Description Sample . Retrieved February 12, 2018 from https://hiring.monster.com/hr/hr-best-practices/recruiting-hiring-advice/job-descriptions/sales-representative-job-description-sample.aspx
ONET Online. (2014). 41-2031.00 - Retail Salespersons . Retrieved February 12, 2018 from https://www.onetonline.org/link/summary/41-2031.00
Snagajob. (2017). Sales Representative Job Description . Retrieved February 12, 2018 from https://www.snagajob.com/job-descriptions/sales-representative/
