Workplace conflict is an issue that different organizations experience in their operations. People from various backgrounds in a single work environment make it easy for employees to end up in conflict. It sometimes becomes hard for management to have people from different backgrounds and with different lifestyles share common goals in their work environment (Currie et al., 2017). Interpersonal attributes that hinder communication may sometimes cause tensions, hence preventing satisfaction, collaboration, motivation, and businesses' success (Currie et al., 2017). Addressing work conflict at work involves managerial skills and interpersonal skills with other techniques as necessary conflict resolution methods.
Methods of Solving Conflict
When handling conflict in any work environment, there is a need for management and parties disagreeing to embrace their disagreement. This requirement means that people need to learn the differences that led them into developing tensions. Management and employees also have a role in discussing the issues that may be causing disagreements (Currie et al., 2017) . This step effectively understands the opinions various parties bring forwards, their pros and cons. Listening is a critical step that is effective during the discussion stage; it enables every party to speak out their problems without developing negative attitudes (Currie et al., 2017) . The final activities that need to occur when resolving conflict include agreeing with each other and creating goals. This stage enables people to agree on one issue and set goals that will see them not disagree over the problem that caused conflict.
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Management Skills
Accommodative skills are among the requirements among managers because they use them in solving conflicts. Discussions that involve listening and agreeing on a single issue require managers to have accommodative skills (Currie et al., 2017) . It is through the accommodative and collaborative function that there can be an agreement between conflicting parties. If a manager or employee fails to use the two skills, it may result in the development of attitudes that may result in demoralization and poor work performance. Managers may also involve avoiding forced techniques when developing policies that will make it easy for employees' interpersonal accommodation.
Techniques and Interpersonal Expertise
Overcoming anxieties or resolving them relies on interpersonal expertise and techniques to promote communication processes. Different backgrounds determine personal attributes such as ethical conduct among people (Currie et al., 2017) . When a person exercises ethical behavior, resolving conflict may become more comfortable. The involvement of self-esteem and confidence is another necessity that may help people to address their differences and develop an agreement. Communication and teamwork have always been influential in promoting problem-solving strategies (Currie et al., 2017) . The need to listen and embrace conflict is accomplishable because of communicating and working in teams. Management of stress may also help parties disagree to overcome a row, which may not affect their motivation. Personal attributes may also involve cultural and customer relations; they are useful in promoting acceptance of each other's weaknesses before developing an agreement.
In general, this context effectively presents managerial skills and interpersonal skills with other techniques to solve work conflict. Such situations are almost inevitable because of the existing differences between people in any work environment. Embracing conflict is not accomplishable when the manager or employees do not present collaborative abilities in the work environment. Talking out issues that led to dissent is an issue that relies on teamwork, communication, and other interpersonal attributes and techniques. Overcoming tensions is also accomplishable because of the existence of personal skills such as public and customer relations. Listening, agreeing on a single issue, and developing goals among conflicting parties is necessary and relies on a problem-solving technique that enables evaluating every opinion's pros and cons. There is a need for all parties in work environments to engage managerial skills, interpersonal expertise, and techniques critical in addressing conflict because it results in motivation, satisfaction, and business success.
Reference
Currie, D., Gormley, T., Roche, B., & Teague, P. (2017). The management of workplace conflict: Contrasting pathways in the HRM literature. International Journal of Management Reviews , 19 (4), 492-509. https://onlinelibrary.wiley.com/doi/abs/10.1111/ijmr.12107
