Unified communications provide a framework that integrates several synchronous and real-time tools for communication with the aim of improving connections in the area of business, collaboration and productivity. Unified communications is not a term used to describe one form of technology but several interconnected systems of enterprise communication devices and applications. These applications and tools can be used either in succession or concertedly. Unified communications try to integrate software that offers support to synchronous and asynchronous communication to help the end user have ease of success to the tools being used. Unified communications is an enterprise level communication that puts together various channels and collaboration technologies that facilitate an interactive use of many methods of communication and sharing activities.
One of the current developments is video conferencing or video-telephony which facilitates the use of various technologies that integrate audio and video signal transmission to different people at different locations (Bradley & Shah, 2010) . The achievement of this is the facilitation of communication between some people in various places in real-time (Bolton, Murray, & Fluker, 2017) . This technology has been adopted in mo bile applications such as WhatsApp and Facebook which have video-telephony features. Video-conferencing has been made more accessible because of its adoption by social media platforms which have made communication easier.
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In human-computer interactions in communication, the current need is not only to support what individuals do when communicating but also groups (Adebowale, 2011) . That is the reason for developing computer-supported collaborative work where computers are used based on their ability to facilitate telecommunication services in small groups on a human-to-human communication basis (Yahaya, Basir, & Deraman, 2015) .
Conclusion
Unified communications combine several real-time tools to facilitate business communication. It involves a joint or successive use of means to communicate. The tools are meant to help in the ease of use with end users.
References
Adebowale, O. (2011). Application of Computer Supported Cooperative Work (CSCW) in a Design Group. Munich: GRIN Verlag.
Bolton, A., Murray, M., & Fluker, J. (2017). Transforming the Workplace: Unified Communications & Collaboration Usage Patterns in a Large Automotive Manufacturer.
Proceedings of the 50th Hawaii International Conference on System Sciences , 5470- 5479.
Bradley, T., & Shah, S. (2010). Unified Communications For Dummies. Hoboken, NJ: Wiley Publishing, Inc.
Yahaya, J. H., Basir, M. M., & Deraman, A. (2015). Unified Communication and Collaboration Model for Virtual Distributed Team Work: A Study in Malaysia. International Journal of Software Engineering and Its Applications Vol. 9, No. 2 , 125-142.
