Introduction
In current surrounding, the phrase outsourcing is the application of a vendor firm to operate IT. BPO (business process outsourcing) and KPO (knowledge process outsourcing) are related tasks. These processes involve complexity in financial transaction services and analytical roles. The firms could be outsourcing giants based in India or small sized firms having a dozen employees than thousands.
Two primary variables deemed as a driving force following legal services outsourcing include efficiency and low cost. For instance, in India, the legal rates hourly seem to be cheaper five times when compared to America. The low cost enables the nation to assign more funds to the firms’ key business tasks (Chiswick, 2011). However, legal outsourcing enables a firm to direct its efforts on critical business procedures.
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The legal outsourcing can be beneficial due to its availability in utilizing diverse time zones. Due to the outsourcing of legal companies, example America's legal company is capable of working on calling cases in the daytime and at night; a legal staff from India takes over thus offering a diverse fresh perspective for the case provided (Chiswick, 2011). By applying differences in time zone, legal companies could be more efficient in gaining a competitive strategy. Efficiency and low cost are the core propelling forces behind legal outsourcing of the services.
An American firm needs to re-learn on managing outsourced services. This is due to various reasons involving cross-cultural issues of communication, hierarchies and cross-cultural issues of organizational structures. Issues of communication in cross-cultural involve the language barriers. Also, this is not viewed as hindrance among India and America since most learned Indians converse in English (Chiswick, 2011). A firm could be interested in learning the diverse cultural communication between this nation and the nation where they find legal outsourcing thus determining the best channels of communications among themselves. Also, a firm could have interesting in studying the cultural sensitivity.
The hierarchies and cross-cultural issues of organizational structures involve power distance. Every nation's culture seems unique. Thus every nation has a diverse standard for hierarchies and organizational structures (Ross, 2016). Some governments seem to be more informed than other nations. Thus, it is vital for a firm to know a nation's organizational structure while learning successful management of the outsourced legal services in a unique culture.
According to the provided case study, America's legitimate businesses and firms outsourcing the legal services to the nation of India can be viewed as the best practice. Apart from operating given profit, it enables interactions while improving the technology and culture of the two nations (Chiswick, 2011). America being a cross-cultural nation, it enables India embrace the practice and apply it for best growth of the nation in business and daily livelihood. Inhabitants of India can practice business and share their culture with inhabitants from the US.
Other business may involve a team building firm that conducts a one-month training to firms staffs though demonstration of handling tasks and avoiding stereotypes like sarcasm and anger. Moving to technical skills, the firm focused on sense development of empathy and teamwork among the employees and corporate staffs (Ross, 2016). This legal outsourcing service assisted in knowing the areas that looked like “unprofessional” character from their staffs. The team-building firm, in the beginning, got pushback from management on required training period. It made business issue as a conflict resolution and communication development skills in connection with mindset collaborative being critical for essential and fruitful implementation of general employee morale (Ross, 2016). When outsourcing the legal services of team building, managers should put into consideration the period required for the training, and the result achieved whether it is promising and beneficial. For the best results, efficiency is determined more vital than the cost of the service provided.
Conclusion
Company trends in utilizing the hybrid tactic for outsourcing legal services roles to vendor firms while offshoring others in the areas of captives. This enables high rank of advantages and flexibility of efforts in every approach while reducing the danger. Most firms being in the process of shifting their services to legal outsourcing, they have significant benefits as the can have direct control over their services. In some instances, the roles are returned from legal service outsourcing since the current efforts could not attain desired results.
References
Chiswick, B. R. (2011). High-skilled immigration in a global labor market . Washington, DC: AEI Press.
Ross, M. (2016). Legal Process Outsourcing: Redefining the Legal Services Delivery Model. Management for Professionals , 77-88. doi:10.1007/978-3-319-45868-7_6
