Diane is very professional by the way she conducted the interview. She first introduced herself for the purpose of identity since Mrs. Kita was expecting her and thanked her for accepting to meet her. Diane removes her shoes and leaves them at the door as it is the norm in Mrs. Kita's house. She remained calm as being served coffee and some snacks. After she is done taking coffee, she asks Mrs. Kita whether it's the right time to talk. An interviewer must ensure that the meeting time is perfect for the interviewee. The interviewer must confirm from the interviewee if they feel comfortable to be interviewed at that particular time.
After confirming Mrs. Kita was okay with the interview, Diane reintroduces herself and state the reason why she was there. It is important for an interviewer to state the reason for the interview before starting the interview process. Diane then takes her through confidentiality to assure the interviewee that whatever they speak is between both of them. She is also handed some papers to sign. Some people may decline being interviewed since they fear whatever they have shared would not be kept as a secret. Signing confidentiality papers give Mrs. Kita confidence that whatever they are going to discuss would remain between the two of them. Diane is very systematic on how she asks Mrs. Kita questions. Her questions are well planned, which starts with the family background. This is to ensure that she gets the full details of what she intended in this interview.
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One pitfall I realized with this interview is that the interviewer is not taking any notes. Every detail that Mrs. Kita is giving is very important to the financial initiative Diane works. Writing down some notes is essential for record keeping. If I was to do the same interview, I will have a notebook with me to note important points.
