Hi Susan,
I am of the viewpoint that teleworking is a fantastic idea! I agree that some call center employees may not be competent to deliver as per the expectations of the company, but there is considerable evidence that teleworking will benefit the company in numerous ways. For example, the article by Bloom et al. (2013) delves into a study of the performance of work from home (WFH) call center employees and compares it with the performance of employees in offices. WFH employees led to a 13% increase in performance as a result of working overtime and in a quitter environment. Furthermore, there were enhanced levels of work satisfaction and less turnover experiences.
In another study, Rouse (2010) found out that workplace flexibility allows employees who would have been on leave due to unavoidable circumstances to make a positive contribution to the performance of organizations. Other benefits from his study were lower instances of absenteeism and turnover, enhanced health of staff members and enhanced productivity.
Delegate your assignment to our experts and they will do the rest.
Further, I would highlight a research by Beauchamp (2017) in support of teleworking. The researcher lists the following as benefits of teleworking:
Offers an opportunity for employees to be more engaged in their work due to fewer time-offs and absenteeism due to sickness, leading to enhanced productivity.
It enhances the capability to retain key employees because their reasons for leaving such as long distances to the office are averted. Consequently, there is room for the creation of a proper work/life balance and the experience of less stress.
It is efficient in terms of cost to both employees and the employer. Employers save on rent, security and building maintenance while employees save on fuel and transportation cost.
I also found similar benefits outlined in O'Leary (2013). The article records the findings from a study performed in different organizations. The studies affirmed that teleworking improves productivity, boosts levels of commitment, enhances retention of key employees, and leads to the sustenance of a positive work-life balance. Generally, teleworking enhance job satisfaction and reduces stress and turnovers from work-family conflicts. It also gives employees a sense of responsibility and control over their work.
Notably, the proven benefits of teleworking outweigh the CEO’s concern. Therefore, I deem it worthwhile to integrate teleworking into the operation of the organization. I hope that my opinion will be of help.
Sincerely,
Mike.
References
Beauchamp, P. (2017). Telecommuting: The Pros, Cons and Risks of Working from Home. Huffpost . Retrieved from https://www.huffpost.com/entry/telecommuting-the-pros-cons_b_8454260
Bloom, N., Liang, J., Roberts, J. & Ying, Z.J. (2013). Does Working from Home Work? Evidence from a Chinese Experiment. NBER Working Paper No. 18871.
O'Leary, M.B. (2013). Telecommuting Can Boost Productivity and Job Performance. U.S News . Retrieved from https://www.usnews.com/opinion/articles/2013/03/15/telecommuting-can-boost-productivity-and-job-performance
Rouse, C. (2010). The Economics of Workplace Flexibility. The White House . Retrieved from https://obamawhitehouse.archives.gov/blog/2010/03/31/economics-workplace-flexibility
