The article aims to present a response that was gathered after testing a particular service idea on the market. It will also describe the plan used to reach specific conclusions. Since the product was not physical, there was no need of using prototypes. The idea is to create an online business that could help people in remote technical support, especially concerning information technology. This would help those business people who search for computer experts to instead make contact online for faster services.
Procedure to Incorporate the Feed Back
First, the idea was tested online because the entire project was based on online activities. After paying close attention to the members who engaged in the plan and checking on the frequency of the posts; it was evident that the public had much interest in the online service. To complete this online test, google insights and google trends were used in identifying particularly where most of the customers were located. The second approach done was a small scale testing. Here, a simple, streamlined version was used to engage a wide range of people in starting the beta test. People were asked to provide thoughts on the interface and comment on the ease of use as well as the overall satisfaction.
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What Might Make it Better and the Charge for the Service
The feedback obtained served as an advantage because the people issued out adjustments and modifications that would make the online business more productive. Among the suggestions they gave out, the use of a mobile app would increase the efficiency of the services. With the use of mobile app clients contacting the firm would be more comfortable instead of them browsing all over the internet because other similar forums exist online. On matters about the charge of the service, it was necessary to come up with a plan that would encourage potential customers to the website. Offering the first services at a bargain price on the first month of launching the event appeared to be a great way to attract more customers. Also, the services with much higher demand could have adjustments such that their prices could rise slightly.
