To: Glandale Apple Store
Subject: Faulty Product
Hello!. My name is Anna Lisa, one of your trusted customers at Glendale Apple Store. Thank you for always delivering the value that I have aimed at receiving while purchasing products from any of your branches countrywide. While I have been a regular customer at this particular store and have always been served as an esteemed customer, one recent purchase has changed my perspective about this store. One week ago, I ordered an IPhone 12 pro from the store. I started experiencing unpleasant events as soon as I visited the store. One of them is that the product was not available at the time. After placing an order and paying for the same, it took more than two weeks to be called to pick the item. Even worse, on coming to pick it, I met a sales representative who did not do a good job explaining how some new features work. Besides being rude, he was impatient and did not have time to answer all the questions directed to him. Even worse, on getting home, I just realized the phone’s charging system is faulty. I am highly disappointed with the series of events. I want to return the product and be guided on receiving another one based on warranty terms and conditions.
To: Anna Lisa
Subject: Faulty Product
Hey Anna Lisa, I am deeply sorry to hear you had a bad experience interacting with our own staff and product. This is an isolated incident, and I am very sorry that it happened to you. Our staff are trained to handle clients with dignity. We have noted the incident, and we will take disciplinary measures against the representative who served you. Most importantly, you are free to visit any of our stores any day and time to get a replacement and a discount on the item based on the frustration you have undergone. As a company, we do not condone poor customer service neither do we sell faulty products. At the same time, we always try to deliver ordered products in less than two days. We will ensure a thorough analysis and testing of our products before they reach the final customer in the future. Stay assured that you will never experience such a scenario again. Thank you for choosing us. You are welcome to have the problem sorted out at any time.
Delegate your assignment to our experts and they will do the rest.
Regards, Mike Smith,
Customer service manager at Glendale Apple Store.
