Listening is a valuable skill in many contexts. However, some people view it as a passive process rather than an active one. The benefits of active listening can only be realized ones an individual learns to listen and to listen actively. The concept of listening is explored further throughout this paper.
The exercise was not clear at first. I couldn’t figure out the message that the author was trying to communicate. I had to redo the exercise a number of times and even sort assistance from my colleagues. Eventually, I found the exercise interesting because it was encouraging active listening by concentrating on the positive experiences that a person had and identifying the keywords. The keywords are then used to develop the conversation further hence driving it towards positivity and discouraging any form of negativity.
Delegate your assignment to our experts and they will do the rest.
I learned a number of concepts about the process of learning especially in the professional context. First, listening is an active process. A person usually listens to the other one with the intent of understanding them and also identifying ways of helping them by picking out keywords. Second, I learned the essence of actively listening while using solution-building questions. The questions enable a professional to help the client by encouraging him/her to take part in the solution-building process. The process also encourages resilience and hope by concentrating on the client’s positive experiences rather than the negative ones. Lastly, I have learned that active listening fosters collaboration between the participants because it involves both the client and the professional taking part in the solution development process.
In conclusion, listening is an active process that entails understanding the other person and also generating solutions to fix their problems. Active listening should be accompanied by solution-building questions which foster collaboration in the process of developing solutions.
Reference
Blundo, R. & Simon, J. (2015). Solution-focused case management. Retrieved September 24, 2018, from http://ebookcentral.proquest.com
