Using the spaces in the left-hand column, first describe the ideal practices and procedures you would like to see in this organization. Next, using the spaces in the right-hand column, describe what you believe actually happens now in this organization. Put a number in the space beside each statement according to the following key: 1 = almost never; 2 = infrequently; 3 = sometimes; 4 = frequently; 5 = very frequently.
Ideal Actual Actual
5 1. This organization takes care of the people who work for it. 3
5 2. Members enjoy keeping up with national and international 4
current events.
5 3. People in this organization ask each other how they are do- 2
ing in reaching their goals.
5 4. Management effectively balances people problems and pro- 3
duction problems.
5 5. There are definite “in” and “out” groups within the organ- 3
ization.
5 6. This organization encourages employees to exercise their 4
own initiatives.
5 7. This organization takes an active interest in the progress of 4
its members.
5 8. Members of this organization have a wide range of interests. 2
5 9. More experienced members of the organization take time to 4
help new members.
5 10. The management runs a people-oriented organization. 3
5 11. Members of this organization always have grievances no 2
matter what is done.
5 12. This organization willingly accepts the ideas of its mem- 4
bers for change.
5 13. This organization recognizes that its life depends upon its members. 5
5 14. Members keep themselves informed on many topics be- 4
sides their immediate job-related activities.
4 15. People in this organization speak openly about each other’s 4
short-comings.
5 16. There is a sense of purpose and direction in this organi- 4
zation.
1 17. Members are prone to overstate and exaggerate their ac- 4
accomplishments.
5 18. Management does not exercise authoritarian control over 1
members’ activities.
Scoring:
Add Ideal Actual Gap
Scale Items: Total Total (Ideal-Actual)
Organizational Support 1, 7, 13 __15____ ___12___ ___3___
Member Quality 2, 8, 14 ___15___ ____10__ ____5__
Openness 3, 9, 15 ___14___ __10____ ___4___
Supervisory Style 4, 10, 16 ___15___ ___10___ __5____
Member Conflict 5, 11, 17 ___11___ ___9___ ___2___
Member Autonomy 6, 12, 18 ___15___ ___9___ ____6__
Discussion Questions:
1. Where did the greatest gaps occur? Why?
The greatest gaps occurred in member quality, supervisory style and member autonomy. There was little if any team-work and the management failed to cultivate a collaborative culture through involvement and engagement of employees.
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2. Where did the smallest gaps occur? Why?
The smallest gaps were in organizational support and member conflict. Most of the members were comfortable with the organizational processes as few had grievances. Also, the members were well-informed and understood how their roles relate to the wider organizational performance.
3. What insights did you gain regarding your organization’s climate?
The members are well-versed with their responsibilities as witnessed through low levels of dissent. However, there is a need for the management to develop policies to nurture a team-work environment and participative forms of leadership to enhance the level of independence amongst workers.
4. What systemic factors do you believe have affected (brought about) the current climate?
The managerial style and organizational structure have contributed to the current climate. Autocratic management styles together with a hierarchical organizational structure appear to undermine the autonomy of the members.
5. Since organizations are interconnected parts, what specific aspects of the organization are affected by the climate? Explain.
The organizational climate impacts on the attainment of set performance goals, employee retention and productivity. For instance, an autocratic managerial style limits the creativity employees as they have to adopt a wait-and-see attitude as they wait for directions fro their bosses. Such a management style undermines employee morale, motivation and enthusiasm to perform their roles.
6. How could your organization go about closing the gaps? Think systemically.
The management style should be consultative. Also, employees should be involved in the decision-making activities through their elected representatives. Further, the organization should adopt a flatter structure to enhance collaboration and work performance through teams.
