Many organizations around the world have adopted the use of online platforms with the aim of making work easier for the employees and also reducing the long dreaded line by the clients. Some of the organizations that make adequate use of websites and other online platforms include airline companies such as Easy Jet. The firm posed adequate and in-depth information on their website but it turned out that their clients could not benefit from the large amount of information they had on their website. As such, one method that the company can use to improve ease of use is by aiming to make information easily available. They need to ensure that the information n the website can be found using simple steps (Leavitt & Schneiderman, 2010) . Similarly, the firm can also decide to increased ease of navigating their website to make it possible for their clients to have access to as much information as possible. The leaders need to remodel their servers to ensure that the clients can find a lot of information by making few clicks. Moreover, this also requires the leaders in the firm should reduce the number of links and redirecting information that makes the clients give up on looking for information. All communications should be left bare and easy to find by taking as few as two or three steps on the website.
The efficiency of the new Easy jet website should come from its ability to make t possible for their clients to get information easily. Therefore, the web designers should ensure that the website has only as few as three steps to make it possible for their clients to perform various actions such as booking flights, making online payment, and even checking in ones. They also need to easily avail information on issue such as available flight, cancellation, and refund easily on their website. They should have a small amount of information that can benefit their clients in the shortest time possible. For efficiency reasons, the leaders in the firm should ensure that there is a specific location for clients and another one for organizational employees (Leavitt & Schneiderman, 2010) . That is, the leaders need to ensure that the information on they are tailor made to meet the need of their clients. They should also be written in a way that the clients are able to find what they are looking for as quickly as possible. They need to use few words but lots of images to make it easy for their clients to find the information they are looking for.
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Some of the proposition of the new easy jet website is that they should separate the leaders and employees information from those of clients. They should remodel their website to meet the demands of employees. They only need to put information that the clients might want on their website as well as reduce the number of redirects that the clients have to go through to find the information they need (Benard, 2006) . Similarly, it is important that they reduce the number of pages available on the employee portal and ensure that they create few steps such as three or utmost four moves that the clients have to use to get to their action plans. Moreover, the most important information such as available flight, booking, payment, and check inns should be found on the first page. They should also lay such information bare to make it possible for all clients to find them with easy. Similarly, it would be beneficial for the organization to have an online chat agent who is always ready to assist employees as long as they need it.
References
Benard, M. (2006). Criteria for optimal web design (designing for usability). SURL .
Leavitt, M. O., & Schneiderman, B. (2010). Research-Based Web Design & Usability Guidelines. Washington: U.S. Government Printing Office.
