In the beautifully animated RSA Short, Dr. Brené Brown focused on the aspect of how to ease someone's pain and suffering. The story apparently reminds us that we can create a genuine concept of empathic connection when we become brave enough to get in touch with our fragilities. Working as a psychologist in my private practice, a client walked in, I smiled at her, made eye contact and asked her how I might be of help. I introduced myself by name and went further to assure her that she was in good hands and I believe this helped to reduce her anxiety. Trying hard to hold back her tears, she narrated to me how her mother was struggling and almost dying of cancer. Based on my personal experience, I understood how she was feeling at the moment having just lost my dad to cancer last year. Based on the assertions by Brown (2017), at triage, I expressed empathy for her pain and let her know that all would be well and her mother would be fine although I could not hide my sympathy.
I assured her of great emotional support by stating that, “While you are here, I would be your counselor.” I believe that it was essential to assure her that she was in good hands; therefore, I took her through life’s experiences and stories related to her case. I asked her several questions regarding her family, sick mother and the social and financial support relating her situation to my own and getting touch with my fragilities as emphasized by Brown (Brown, 2017). I heavily borrowed much from my worst experiences having lost my dad to cancer an aspect that created a greater level of empathy towards her. This helps to assure her that I care, listen to and that I had time for her and by the time I concluded the session, she was much at ease ready to face her problem.
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Reference
Brown, B.,(2017). The importance of empathy: Retrieved from https://www.youtube.com/watch?v=1Evwgu369Jw&feature=youtu.be
