Chapter five explains that the tone of a message greatly impacts its reception. I have learned that when conveying a message, one has to consider the delivery process, both in speech and written texts. Often, the recipients judge the particular message according to how positive and considerate they perceive the sender to be. This projects that the main aim when delivering a message is to show positivity and concern/consideration. I have also learned that an optimistic attitude is paramount, especially in businesses and workplaces. In marketing, one needs to explain their product or service positively. It is impeccable to see one speaking negatively about their product or downgrading them, expecting a positive sales outcome.
Communication during business needs to be precise, and the seller is required to implement techniques that make their message positive and pleasant. I have learned that communication should be persuasive and one should focus on the positive rather than the negative aspects of the product or service, this gives the client an optimistic perspective. It is advisable to use constructive and diplomatic language when addressing clients; this helps to boost interactions and strengthen relations (Cardon, 2014).
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I have realized that parallelism is also important. It includes using the correct grammar and the ability to construct grammatically correct sentences. It is also advisable to keep the conversation natural, by avoiding buzzwords and figures of speech. Chapter five explains that there is no need to use phrases such as 'it is' and 'there are' (Cardon, 2014). These phrases make the sentence unnecessarily long and can easily divert attention from the message.
The article, exploring interpersonal communication in hospice interdisciplinary team meetings, explains a study done to determine the relational communication control implemented by hospice interdisciplinary team members in their efforts that try to deliver information and contribute to decision making in team members (Wittenberg-Lyles et al., 2009).It explains one-up and one-across as message control types used in Hospice interdisciplinary team meetings. The study shows that these meetings were dominated by one-up messages as a control type for interpersonal communication. The majority of messages and communication channels in the meeting are controlled. Emphasis should put on beginning the meeting with a report from a professional nurse and present the relevant information to discuss within the meeting and the relevant information needed to implement functional care plans. This article is in line with the teachings of chapter five that emphasize sticking to the goal and important information during a discussion.
The article further explains that providers should encourage the team members to share information during the meeting (Wittenberg-Lyles et al., 2009). This brings out the virtue of the can-do attitude and confidence, as learned from chapter five. Generally, best patient outcomes are fueled by sharing the necessary interdisciplinary knowledge required to develop care plans.
References
Cardon, P. W. (2014). Business Communication: Developing Leaders for a Networked World (3e) . McGraw-Hill.
Wittenberg-Lyles, E. M., Oliver, D. P., Demiris, G., & Regehr, K. (2009). Exploring interpersonal communication in hospice interdisciplinary team meetings. Journal of Gerontological Nursing , 35 (7), 38-45.
