In the video, the speaker's objective is to offer guidance on best practices for both verbal and nonverbal communications. From the onset, she provides the audience with the lesson's roadmap, which includes the expected outcomes of the lecture. First, the learners are expected to be able to explain both verbal and nonverbal communications. Second, the audience is expected to have a firm grasp of the characteristics of both forms of communication. Last, learners are required to be able to explain the relationship between nonverbal and verbal communication (iimts, 2013). After providing the objectives of the lecture, the speaker lays down the foundation by providing the basics of communication, including its definition, elements, and the science of communication. The remaining segment of the presentation is based on five areas which are the pyramid of communication, verbal communication, the hierarchy of verbal communication, public speaking, and nonverbal communication.
The pyramid of communication provides an insight into the different groupings of communication according to the number of people involved. Here, the speaker provides the followings levels societal, institutional, group, interpersonal, and intra communication. The pyramid hence incorporates all societal groupings in communication. Concerning verbal communication, the presenter gives two categories which are interpersonal and public speaking (iimts, 2013). Notably, the emphasis is given on the importance of etiquette when one is engaged in interpersonal communication. Also, provided in this section are the tips for effective interpersonal communication. The key message here is that one should endeavor to understand their intentions while also attempting to understand the recipient of the message contextually. Last, in a business environment, verbal communication has a hierarchy of flow depending on the seniority of the involved parties.
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Differently, public speaking is introduced as presenting to a group of people in a structured manner to inform, influence, or entertaining. The trainer gives several tips of mastering public speaking, which revolve around four aspects of presenter, audience, message, and method of delivery (iimts, 2013). The presenter has, therefore, the mandate to ensure there is a balance of delivery between these four elements of public speaking. Finally, in the video, the speaker touches on nonverbal communication which can be depicted through the body, sign, para, and circumstantial languages. Usually, both verbal and nonverbal communications are always intertwined during delivery and receiving of a message.
Reference
iimts. (2013). Verbal and Non verbal Communication [Video. https://www.youtube.com/watch?v=T2Fa478yoNs
