Doha Bank - The Leading Bank in Qatar

Background 

Doha Bank is among the largest commercial banks in Qatar. It continues to record consistent strong growth in the past ten years with leaders who fully enhance its success. The Bank was inaugurated in 19789 and has ever since provided efficient banking services both on international and domestic levels. The services provided by the organization include services for individual members, corporates, commercials, and institutional clients. The Bank has four business groups that help it to deliver the mentioned services, and they include Retail banking, wholesale banking, international banking, and treasury and investments. The Bank has additional overseas branches that are located in different countries. Having been in operations for more than 41 years, Doha bank expanded its scale and is among the most extensive international financial instruction among Qatar banks (Mohammed, 2019, p.149). 

Services 

The Bank provides financial services to its clients, commercial and corporate groups. It carries out its operations through a specific business segment, which includes insurance activities and conventional banking. The convection banking segment provides various goods and services to individuals, together with business and corporate clients. The part that deals with insurance activities include specific processes such as effecting insurance contracts, taking care of insured contracts, arranging investment deals, and arranging investment and advertising deals related to investments. 

The Bank has adopted information technology that has enhanced safety in security developments and promoted value advantage to the shareholders. The fact that the Bank adapted to I-Banking services has improved how it carries out its business. The Bank has enabled its clients to obtain financial services through the available online platforms. The integration of Information Technology in the Bank's services enhances information security at a high risk of threat in the modern technological era. Online banking services have opened up more business opportunities for Doha Bank and increased most of the traditional risks associated with banking services information security. 

Among the Bank's services are electronic transactions as a way of securing financial and client data. With the high threat to cybercriminals and other security risks associated with internet banking services, the Bank has implemented various Physical Security Controls within all the banking premises. In addition to this, the Bank has a variety of Cyber Security controls, which reduce the high risk of its data getting exposed to hackers. The Bank's implementation of I.T. security control services is made efficient by preventing Data Leakage, the Controls over Emails, websites ad endpoints utilizing DLP prevention and detection techniques. 

The Bank has adapted to the evolution of Information security by adapting to the services offered through the Internet, cloud technology, and Mobile phones. All clients can access banking services through online platforms, including money withdrawal, deposit, and transfer services. It is also possible for customers to follow up on their daily transactions and make any inquiries through the I-banking services. 

Numerous awards have been awarded to the Bank that recognizes its achievements. Doha Bank was recognized as the best regional commercial Bank in its fourth year of operation. In addition to his, the Bank has won several environmental awards as it is recognized to be an active corporate of social responsibility. It carries out the programs that reflect its role as a socially responsible institution. Such programs include beach cleaning, Eco-School, and tree-planting, among others. Among the many awards won by Doha bank is the environmental award from the Arab Organization for Social Responsibility and the Golden Peacock price, a global award for sustainability provided by the Institute of Directors. 

When it comes to corporate Governance, Doha Bank is a Qatari shareholding company on Qatar's list. The Bank provides a report on how it complies with the Corporate Governance code provided by Qatar Financial Market Authority. The Bank enhances its governance structure by documenting and formalizing the governance practices that it has adapted. In case of non-compliance, Doha Bank must explain Qatar Financial Market Authority and outline the actions that it plans to adapt to so as to comply in the future. 

The Board of Directors and Board of Committees have particular roles that they must stick to. The Board of Directors has been entrusted with stewardship's responsibility as it is required to enhance effective leadership. Additionally, the BOD should supervise the organization's business to expand to larger scales to increase its values and profit levels. The Bank has a Board charter that defines all the roles and responsibilities of the Board of directors. Most of the roles and responsibilities allocated to the Board cover the major organizational areas that involve Governance, strategy, compliance, risk management, Internal and external audits, Board of committees, Board meetings, and Board Membership requirements, among other roles. All the Board members have their roles outlined in their specific job descriptions. 

Doha Bank's Board of Directors comprises eight members who include the chairman, the Vice-Chairman, the Managing Director, and 5-Non-Executive Directors who include a single independent member. The board meetings are held in case the chairman or two board members invite others for a meeting. Doha Bank had adopted a unique policy that regulates all remunerations, disbursements, benefits, and bonuses. The Bank holds an annual meeting at the end of every year before the General Assembly meeting. During the Board meeting, the shareholders are provided with the proposed remunerations for Board Members for discussion and approval. 

Values 

Doha Bank has sustainable values that promote ethical and moral Governance. The Bank held an international summit that provided room for academics and scholars to explore and understand various issues related to ethics. Holding onto ethics as its most essential value, the Bank provides insight to its employees on balancing finance financial and ethical decisions. It encourages the workers to balance financial and ethical measures, which is an essential practice, especially regarding the fact that it is a financial institution. The organization's values revolve around ethical and moral frameworks focused on creating goodwill and sustainability. 

Apart from the outlined values, Doha bank ensures that it takes the necessary steps required to indulge in the projects that enhance competitiveness and protect the environment from which it operates. The Bank recognizes sustainability is among the significant factors outlined in its priorities (ElGammal et al., 2018) . The Bank strives to seek new opportunities by comprehensively catering to its customer's needs, society, and shareholders' needs. The organization ensures that it effectively manages its risks while ensuring that it maintains high-profit levels and success within the organization. 

The organization has various products that range from F.X. trade, stock markets, and other commodities available 24/7 on electronic devices such as mobiles and desktops that enable its customers to manage their portfolio from a single bank account easily. Desktop and mobile products allow customers and employees to place their orders and monitor such orders' progress from any location. The products also help individuals trade directly in real-time. The brand new charting package allows individuals to help the users apply technical analysis and annotations at the click of a button. The organization's foreign exchange instrument will enable individuals to place orders and monitor positions from wherever they are. 

The human resource management at Doha bank has its main focus on building a world-class competent team. This achievement is based on professional recruitment methodologies as this provides the organization with a chance to attract the best talent in the industry to enhance a strong employer brand. Human resource management considers human capital a critical, valuable asset and believes in developing the available human resources. Additionally, the H.R. department aspires to provide a wide range of career growth opportunities as it continues to enhance the Employee Value Proposition. The H.R.'s responsibility is to ensure that the organization has a competent workforce comprised of the most creative and talented individuals representing a global community's cross-section. 

The H.R. Department 

The H.R. department is committed to building a high-performance culture. This goal is achieved through the H.R. team's efforts to put a performance management system that is transparent and credible. An efficient management system is beneficial to the organization and to the employees at large as it helps align the individual and corporate goals. Such a management system encourages teamwork. The human resource department utilizes a performance management process that gains support through reward and recognition strategies. The H.R. has a market-based compensation structure that is flexible, responsive and helps to retain the clients. The H.R. department leads O.B. initiatives by modeling the organization's values in its own team's actions and behavior. It initiates and for change by becoming the facilitators of the changes undertaken by other leaders and departments. 

The Human Resource Department enhanced workplace diversity to prevent discrimination and enhance organizational effectiveness. During the employment process, the H.R. department does not focus on an individual's background. Still, it looks out for the qualifications and where they can work depending on their acquired skills. It essential for organizational leaders to recognize the differences that exist among the employees. Team work is an essential leadership strategy adapted by the HR department to ensure that employees work together in harmony for a common purpose of achieving the organization’s goals. Team work provides a chance for employees to utilize and share their skills and it is a great leadership strategy that enhances diversity. The services provided through the efforts of a team are much better than what is provided by an individual’s efforts. This aspect is true because when individuals work together as a team, they share skills and ideas that lead to more efficient results. Team works leads to the achievement of organizational goals and leads to a workforce that is interdependent. 

Employee motivation is another leadership concept adapted by the H.R. department. Any organization needs to have a motivated workforce as a way of achieving its goals. Doha Bank's H.R. department ensures that it awards employees according to their performance and motivates the rest of the team members to work harder. Providing flexible working schedules for employees, such as providing them with paid leave or allowing them to work from home by enhancing telecommunication services, is a strategy that the H.R. department has adapted to enhance employee motivation and flexibility. Additionally, the leaders ensure that they involve workers in the decision-making process to make all employees feel included. Involving employees in the process could become beneficial to the organization as some workers could provide opinions essential for the organization's growth. 

Doha bank's opportunity is the fact that it has a talented and experienced team of employees who are working together with the primary goal of achieving the organizational goals. The organization is globally recognized, which serves as an opportunity that helps it reach out to a vast pool of clients. Quality human capital enables the Bank to stay ahead of its competitors. 

References 

ElGammal, W., El-Kassar, A. N., & Messarra, L. C. (2018). Corporate ethics, Governance and social responsibility in MENA countries.  Management Decision . 

Mohammed, Q.J., 2019. The Range of Contribution of the Financial Technology in Enhancing the Green Banking Products with Reference to Doha Bank in Qatar.  Tikrit Journal of Administration and Economics Sciences ,  15 (48 part 1), pp.149-163.