Stress refers to a reaction by the body to strain caused by physical, emotional, or mental actions. Anger refers to a strong feeling of annoyance after a disappointment. Fundamentally, exploring both stress and anger emotions during conflict resolution is essential since they fuel conflict among individuals.
Impacts of Stress and Anger on Communication during Conflict Resolution
Communication being the key aspect used to ease tension during conflict resolution, should be kept neutral and unbiased to reduce misunderstandings and fueling of more conflict. However, stress and anger cause anxiety, which affects communication during a conflict resolution due to the affected parties giving incomplete or improper information details of the conflicting situation. In addition, stress and anger can affect communication by causing improper pitch and tone on the affected parties during a conflict resolution, which makes them shout and fuels more conflict. Also, stress and anger can affect communication etiquette, where the affected parties may fail to listen and share in turns. Additionally, stress and anger affect proper communication as the affected parties fail to reasonably make an appropriate response but rather respond verbally using vulgar language.
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Importance and Hindrance of Stress and Anger during Conflict Resolution
During a conflict resolution, the mediator is able to recognize each party's strengths and weaknesses from the stress and anger pressure they have. As a result, the mediator can properly come up with a strategy to bring the two parties in a neutral position. However, stress and anger of conflicting parties may delay the conflict resolution process as the parties involved strive to prove their opinion.
Role of Stress and Anger in my Professional Conflict Resolution Experiences
In my professional conflict resolution experiences, I have learned that stress and anger are emotions that basically misguide an individual's judgment causing biasness and exacerbating unnecessary conflicts. Stress and anger affect proper communication in which everyone tries to defend themselves or interfere when the other party is passing on information. Therefore, during a professional conflict resolution, affected parties should learn to speak with decorum when stressed or angry (Rani, & Yadapadithaya, 2018). In addition, the stressed or angry party should precisely state the problem and take charge of their feelings when communicating to ease the tension during a conflict and speed up the mediation process.
Reference
Rani, P. B., & Yadapadithaya, P. S. (2018). Conquering workplace stress through emotional intelligence: strategies and possibilities. Indian Journal of Commerce and Management Studies , 9 (1), 7-12.
