One of the written exchanges that did not go well when I did so as a customer was a particular time when I wrote to complain about not receiving the correct product that I had ordered online. At that time, I wrote with anger to complain about the problem. The company tried to apologize for the mistake, but I wanted compensation for the damages caused. Even though I ended up being paid for the inconvenience caused, I later regretted that I did not address customer service personnel politely. Neither did I tell them the exact reason why the product they delivered did not meet my expectations. I would have followed up patiently to understand the cause of the issue and at least tried to communicate the specific complaint that I had. In the end, the company would have addressed the root cause of the problem and tried to find a solution to reduce such incidences of confusion.
Question 2
During the entire course, I learned about the different types of writing styles; formal and informal. With academic writing, the research was on specific topics in an attempt to analyze and increase understanding of the particular issue. The researcher should follow a specific format and style of writing to demonstrate an understanding of the concepts. However, professional writing is all about trying to communicate a message. The primary purpose is to influence actions or opinion on a particular issue. One thing that worries about the difference between academic and professional writing is the need for validation. Sometimes, there is a problem with how to apply these concepts in writing. While academic writing needs scientific proof, professional writing requires the application of information obtained without much attention to methodology. Thus, the primary difference between academic and professional writing was how to address and validate the subjects of discussion.
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