The stakeholders of any company or agency are individuals who can affect or can be affected by agency managerial actions, policies and objectives. In our case, the stakeholders of this agency are employees working in different service streams. According to the report, the agency is a multi-service agency and hence it must have subordinate workers who have the mandate to undertake their operation as directed by the management. There is also the board of directors who have a vast experience in the agency. Their decision is hence fundamental and it can affect the agency either positively or negatively. Their objective is to give guidance and make decisions for the agency. The CEO and the program directors including the newly recruited quality assurance manager are also key stakeholders in the agency. They undertake paramount responsibility in the agency and their decision can affect the agency. They have the mandate to manage their respective streams. To finalize, every agency has owners or the shareholders who are the basic individuals in any agency, they are the financiers of the agency.
Role-play
Manager: What are the key area am supposed to work on.
Director : As you can see the agency has many service streams and a number of directors managing different streams. Your work is complex than the work of any other director as you are required to oversee all service streams and determine the requirement for fulfillment of state contracts, including auditing requirements.
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Manager : So am required to oversee all the programming across?
Director: Yes, you are required by the agency to oversee all the programming across the agency and determine all requirements are met while striving for quality programming across the entire agency service array.
Manager : The work is challenging that I have been in subtle conflict with some directors already.
Director : The work is likely to require adaptation of current service delivery approaches in some, if not all, of the service sectors. You will coup with the challenge soon as you continue adapting.
